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ECHO MUTE ACOUSTIC PANELS
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Terms and Conditions

Effective Date: July 22, 2023


Welcome to Echo Mute. These Terms and Conditions govern your use of our website echomute.com (the "Website"). By accessing or using the Website, you agree to comply with these Terms and Conditions.


1. Prohibited Activities

You agree not to engage in any unlawful, harmful, offensive, or abusive behavior while using our Website. Prohibited activities include but are not limited to:

a. Hate Speech: Using discriminatory language, promoting violence, or expressing hatred based on race, ethnicity, religion, gender, or other personal characteristics.

b. Bullying: Engaging in any form of harassment, intimidation, or cyberbullying towards other users.

c. Promotions: Unauthorized advertising, promotions, or solicitations without our prior written consent.

d. Spam: Sending unsolicited commercial messages or other forms of spam.

e. Malicious Activities: Attempting to access, tamper with, or damage our Website, servers, or related systems.

f. Violation of Intellectual Property: Infringing on any copyrights, trademarks, or other intellectual property rights.

g. Unauthorized Access: Attempting to gain unauthorized access to our Website or other users' accounts.


2. User Content

You are solely responsible for any content you submit, post, or share on our Website. By providing user content, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, reproduce, and distribute the content for the purpose of operating and improving the Website.


3. Intellectual Property

All content and materials on the Website, including but not limited to text, images, graphics, logos, and trademarks, are the property of Echo Mute or its licensors and are protected by intellectual property laws. You may not use, reproduce, or distribute any content from our Website without our prior written consent.


4. Third-Party Links

Our Website may contain links to third-party websites for your convenience. We do not endorse or control these websites and are not responsible for their content or practices. You access third-party websites at your own risk.


5. Limitation of Liability

You use our Website at your own risk. The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of the Website or any content therein.


6. Indemnification

You agree to indemnify and hold the Company harmless from any claims, losses, damages, liabilities, and expenses, including legal fees, arising from your violation of these Terms and Conditions or your use of the Website.


7. Modifications to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on this page.


8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Country/State]. Any disputes arising from your use of the Website shall be subject to the exclusive jurisdiction of the courts in the State of New York, United States of America .


9. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at through the contact form below.


Return and Refund Policy


To initiate a return, please follow these simple steps:

  1. Contact our customer support team: Notify our customer support team within 30 days of the delivery date that you wish to return the acoustic panels. You can reach us by email or phone, and we will guide you through the return process.
  2. Securely package the panels: Carefully repackage the acoustic panels in their original packaging or equivalent secure packaging to prevent any damage during transit.
  3. Arrange for return shipping: As the sender, you will be responsible for arranging and covering the return shipping costs. Please ensure to use a reputable shipping method with tracking to guarantee safe delivery.
  4. Return address: Our customer support team will provide you with the return shipping address. Please include your order details, such as the order number and your name, in the return package for easy identification.
  5. Inspection and refund: Once we receive the returned acoustic panels and inspect them to confirm they are undamaged, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.


Please note the following conditions for the return:

  • The return request must be initiated within 30 days of the delivery date.
  • The acoustic panels must be in their original, undamaged condition, and returned with all included accessories and documentation.
  • The sender will be responsible for the return shipping costs.
  • Refunds will be issued only after we have inspected and confirmed the condition of the returned panels.


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